F&Q

Frequently Asked Questions

About Our Crystals

Are your crystals natural and authentic?
Yes. All crystals used in Moonquiet jewelry are 100% natural and ethically sourced. We do not use dyed, synthetic, or lab-created stones unless explicitly stated in the product description.

Do your crystals have real healing properties?
We believe in the power of intention. Our crystals are chosen for their traditional energetic associations — from protection and grounding to love and clarity. Whether you approach crystals spiritually or simply as beautiful objects, each piece is made to be meaningful.

Are the crystals cleansed before shipping?
Yes. Every piece undergoes a cleansing ritual before it leaves us — including moonlight bathing — so it arrives energetically clear and ready for you.

Sizing & Fit

How do I choose the right bracelet size?
We recommend measuring your wrist with a soft tape measure or a strip of paper. Add 0.5–1 cm for a comfortable fit. Our product pages include a size chart for reference. If you're between sizes, we suggest sizing up.

What do the bead sizes (6mm, 8mm, 10mm, 12mm) mean?
These refer to the diameter of each crystal bead. Smaller beads (6–8mm) create a more delicate look; larger beads (10–12mm) make a bolder statement. Both carry the same energetic properties.

Care & Maintenance

How should I care for my crystal jewelry?
Keep your crystals away from prolonged exposure to water, harsh chemicals, and direct sunlight, as these can affect the stone's color and luster. Remove jewelry before swimming, bathing, or exercising. Wipe gently with a soft cloth after wear.

How do I cleanse my crystals?
There are several gentle methods: moonlight bathing overnight, placing on a selenite plate, smudging with sage or palo santo, or using sound (singing bowls). Avoid water cleansing for softer or porous stones. Visit our Crystal Cleansing Guide for full instructions.

Can I wear my bracelet every day?
Absolutely. Our pieces are designed for daily wear. We recommend removing them during sleep, heavy exercise, or water activities to extend their life.

Orders & Shipping

How long does shipping take?
We offer free shipping on orders over $19. Standard delivery typically takes 7–15 business days depending on your location. Expedited options may be available at checkout.

Do you ship internationally?
Yes, we ship worldwide. Delivery times and any applicable customs fees vary by destination country.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?
We want you to love your Moonquiet piece. If you're not satisfied, please contact us within 14 days of receiving your order. Items must be unworn and in original condition. Please visit our Shipping & Returns page for full details.

What if my item arrives damaged?
We're so sorry if that happens. Please contact us within 48 hours of delivery with a photo of the damage and we'll make it right — replacement or full refund, your choice.